I’m so sorry that your Glowforge arrived wet. That’s incredibly frustrating.
This occasionally happens when the Glowforge coolant cap has a problem and the unit is mis-handled during shipping. While the box should always be kept right side up, the shipping company sometimes gets it wrong, and when they do, coolant can seep out.
The liquid is a food-grade product that is safe to the touch, and doesn’t cause damage to your Glowforge printer.
We’re deeply frustrated for you, because that’s not the experience you should have.
We do have some good news, however. You can be up and printing in just a few minutes by following these instructions:
- Use a lint-free cloth to gently wipe your Glowforge dry.
- Follow the instructions at glowforge.com/manual to setup your Glowforge.
- When you turn on your Glowforge, watch the laser tube carefully. You’ll see bubbles when you first turn it on. The bubbles should clear within a few minutes of the system being powered on, at which point you can continue with Wi-Fi setup and start to print.
If the bubbles don’t clear from your tube after several minutes of being powered on, or if you see additional fluid leaking while the unit is powered on, please let us know and we’ll follow up with next steps.