Customer service hell. My Glowforge Story


A few zoomed pictures to help with viewing on mobile

The lines only seemed to show up in 2 of my 6 character prints I tested. I used the inkscape trace feature and I dont think that allows for open paths but who knows

Yeah, it figures it out each time - which means even if you run the exact same design 5 times you could get lines on 1, or 2, or 3, or 4, or 5, or none!

Iā€™m working with the artist to make a version that will engrave better anyways. Hopefully in the less detailed versions Iā€™ll have less paths to search through if this is the case

I have a guess as to the cause of the GOGM ghosting but it would involve an issue that is not fixable by the end user. So I will defer to Support or others on this one.

Just rasterize it at a high PPI.

Care to elaborate? Iā€™d really like to know even if its just for my own info.
It looks like the person in the thread linked above had SOMETHING shipped to them as a replacement but they did not send back the whole thing

December 2015 is the original promised date.

April 2019 is 3 years, 5 months.

If you go from original order dateā€¦

Sept 2015 is the original date.

April 2019 is 3 years, 7 months.

2 Likes

The GOGM is a known design. Itā€™s meant to be something you canā€™t screw up. At least not with double lines like that. Unless you accidentally cut and pasted two copies which I assume didnā€™t happen. I have some really screwed up eyes. Each of my eyes sees two distinct images because alignment problems (4 images total). Possible that there are optical path issues.

But now that I look at it closer it seems to be only in the engrave and not the score so I am confused. Can parts of the GOGM be duplicated by the user?

Yeah it seems to ONLY be with the engrave. I watched the scores and cuts work perfectly.
I DID copy and paste the design so I could put it on multiple parts of the board for troubleshooting but my first print of it (and my very first print, period) was just dragged to the corner of the board so I could save space. I even tried with the metric and imperial version of the GOGM. Unrelated but still interesting, I must have accidentally saved over the original gift of good measure with blank workspace because loading it now doesnt show anything. not even on the side where it lists all the steps that it is going to take to cut the piece.

You can get the original GOGM back. Canā€™t remember the simple steps. Never did it. Others?

Clicking the 3 dot (ā€¦) menu on the GFUI and hitting reset will get you any of the company designs back to original

Yep! that did it.

Now here is hoping I actually get my main issue solved. I wish there was a way I could jump on a call with someone because I feel like this could be fixed or at least troubleshooted to conclusion in 15 minutes rather than waiting days for a response from support.

Inkscape trace will turn open paths into two almost overlapping lines. You can open two connecting points and thus have a path with multiple open spaces. one really needs careful looking with the node editor to be sure they want what they get.

1 Like

:joy::joy::joy:
It sounds better now, 3 years and 7 months

But in the teacher point of view, it is already my 4th group of student waiting for the machine, for academy yearā€¦ this is 4th yearā€¦

2015 sept- 2016 July
2016 sept- 2017 July
2017 Sept - 2018 July
2018 Sept - 2019 July

ā€¦

1 Like

This topic was automatically closed 32 days after the last reply. New replies are no longer allowed.