I understand what you’re getting at, by making a bunch of noise I’m potentially causing more work for people at Glowforge. The squeaky wheel gets the grease though. The areas I’ve posted are not monitored by support. I’ve sent emails. I’ve done everything I can do to get responses and I’m still getting nothing from the support team. Here I am causing as much noise as possible hoping someone in another area of the company will see it so I can actually have my issue resolved. The entire time I’ve been extremely polite to the support team because I’ve worked in many levels of support before and I know how bad it can be dealing with an irate customer.
I’m sure other customers are having issues too but the absolute lack of support from the team has been almost impressive. Their support team even admitted it was like lightning striking twice that I’ve had so many issues… And then they proceeded to disappear into the void again for another week without helping me.