How can I get through to Glowforge customer service?
You have any brilliant ways to get through?
My printer head got destroyed 18 days ago, 13 days ago I finally got through to order a new one, and now no one answers my emails, because I still haven´t got a tracking number, shipping info or anything.
I have tons of orders, angry customers I have to refund… a lot, and I can´t tell them anything. It is really about to destroy my business, so I am getting desperate ![
I would not be surprised if it takes them weeks to get one to send to you, and you often won’t hear from them until they have information to share. As stated, they are not standard replacement parts at this time.
You can always look into outsourcing your projects. Either to a fellow European or somewhere else if need be. Some might do it for free, other may charge a small fee for the use of the machine. This way you may not get as much profit but at least you don’t lose customers.