Do those pieces of wood have parallel edges? The camera view shows the top edge slanting down to the left. If they are actually straight and flat on the bed then that shows the fisheye correction has gone wrong.
I’ve seen misaligned jobs on my previous machine as well as others, but I haven’t seen exactly this. That 2nd image really says to me that @palmercr’s assessment is likely the correct one. We know it’s possible for them to do a hotfix to correct some lens distortion. Hopefully that will be all it takes to get you going.
Check that your unit is on a flat and level surface and that your lid is completely closed
Place Proofgrade™ material in the center of the bed and print the Founder’s Ruler using the default settings
Take a screenshot
Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
Windows: Click on the Start Menu and search for the Snipping Tool. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.When the print finishes, without moving your artwork or your material, take a screenshot of the workspace to show us the difference between the artwork placement and the actual print placement. Make sure to include the rulers in your screenshot and show as much of the bed as possible.
Send us the screenshot along with the date and time of the print, and I’ll investigate.
Even though the print alignment looks better here, I’d still like to offer you a replacement unit. I will reach out to you via email with the details. I’m so sorry for the bad news.