I’ve been patiently waiting for a glow forge for a couple of years. I’ve been on the fence due to constantly evolving software, and the fan debacle. The literature made no mention of needing a team of three to change a filter. And I’m still not comfortable with what I’m reading not only here, but on Reddit, where you can’t just delete stuff.
Given that my intellectual property travels over the public internet to Glow Forge servers I have some questions to Glow Forge about that:
- What assurances can you give that my intellectual property will not be shared?
- What assurances can you give that my intellectual property will not be stolen?
- Briefly summarize your cyber-security defenses.
Include certifications held by your staff.
I asked you this privately and you did not respond. I’m asking publicly as I’m about to reject this product. It has been three years and I get the sense you are still evolving this product. Given your record, I expect this is a question you have not thought about. Its certainly one you refuse to answer.
Anyone else wanting to buy an unused machine … stay tuned. I may well accept the shipment and place it directly on E-BAY. I’m not enamored with the support issues I’m seeing and I’m expecting the same non-response I got in private.
I’ll include the so-called compensation stuff they added.