Discussion of June '17 update

I’m confused by this question.

Theoretically, anyone who doesn’t have the product yet has the risk that we’re lying and will not refund or send them a product.

I really don’t understand this question either, but if you’re asking if employees get machines first: thank you for reminding me of another example of where not everyone is treated equally. Employees who are regulars get ‘special’ treatment. Special in that they’re not getting production units yet, regardless of their order date.

Note that upgrading does not change your order date, but does mean that you’re in a different category as pro shipments won’t start until the end of the month. When they do start, we’ll go by order date for pros.

I apologize if I was unclear when I said: “This is a fictional example”.

What I meant by that is: “This is a vanishingly unlikely reason for a delay, since we’ve anticipated it and prepared for it, but is a sample of the sort of problem that we might have overlooked inadvertently. It is not, however, a problem that we believe will affect us, since we have had an independent testing facility inform us that it will not.”

So it is not foreshadowing, in the typical sense of hinting at a known or suspected future outcome.

I should also note that they performed similar low-temperature tests.

I’m sorry we let you down. We’re doing everything we can to make sure that it is worth it.

Jeremiah - I’m so very, very sorry. It’s not much but if there were any problems with the refund, please just let us know.

Thank you, and I am so sorry for the additional wait.

It’s actually not water, but a proprietary coolant. Nothing to the rumor that its production involves making unicorns cry, I assure you.

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