Did the August update go out via email? I have gotten the last few months via email, but never saw this one. (I read it here within a few minutes of posting, but I didn’t get it on email).
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I understand, although when I signed on as I recall there was not any stipulation that every detail of the company plan was to be part of that privilege.
Like others I was surprised by the choice of when to announce a six month delay (twice) subsequent to everything being on schedule, but I have no appreciation for the logistics and complications the company was confronted with, so I am left with only my gratitude for being offered a remarkable tool for a greatly reduced price. For that, I can easily forgive how glowforge chooses to communicate or what details are divulged when.
My experience with the machine thus far only reenforces my faith in the company, and my gratitude for being able to participate in this venture at all.
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This seems ridiculous to me but I guess that’s just me. I don’t recall ANY company, that Ive personally dealt with, EVER explicitly divulging the exact way in which they will give me updates or delay announcements. Nevertheless, I dont think its an unreasonable ask, to assume that a company should (and most companies do) give updates that allow the customer to understand where their order stands. Especially when there are egregious delays.
Thats fine if that is your position. It’s a personal decision and it’s a completely subjective one. Ive dealt with many startups in the past, and while they’re were many stumbles with some of them, they were still able to deliver in a timely manner. They didn’t over-promise on timelines and they didn’t keep me in the dark. I would never be able to get away with that, with any my customers. So personally, I disagree.
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No email. GF usually reserves those for major announcements like Production delays, or some day “All pre-orders shipped”.
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Ok, thanks!
I guess getting some of the past ones made me think that was normal operations.
Apologies, I thought I answered this - yes. You can always see the current schedule at Glowforge - the 3D laser printer. Our goal is for everyone to have them in their hands at the end of October (or November, or December, depending on order).
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It depends.
We deliver major updates via email. Monthly updates are posted in the forum, but if you followed these instructions you will also receive them by email.
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I’m not, nor have I ever felt angry about this. I understand development cycles and delays, and I think most people who are interested in buying a product of this sort have some experience working for or with a tech company. This isn’t foreign territory and I never expected them to meet their original schedule. In the kickstarter world, I would guess that less than 5% of tangible products deliver on time. I’m not asking for anything beyond some basic information that should be very easy to calculate. What percentage of the preorders have shipped? If you aren’t sharing the metrics of your progress, then I’m left to assume that you are behind schedule. I’m not asking to be a downer or because I’m unhappy. I’m still super excited for it to come in Oct, or next year, etc. I appreciate the communications they do send out about all of the changes and improvements. I would much rather have a better machine later. I can wait. I just value setting open and honest expectations.
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My apologies. I was asking for clarification on what you had said earlier.
I was asking if by “Delivery” you meant:
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Everyone who preordered would have a shipping notification, in this case the latest any preorders would be in the hands of the owners would be Dec 12. As near as I can tell that’s 6 weeks after the 31st.
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Everyone who preordered, would have Shipping information with UPS tracking by October 31st., with their packages being gently loved by the carriers.
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Everyone who preordered, would be enjoying their Lasers in the comfort of their own homes on Oct 31.
The current schedule says. "your Glowforge may arrive any time between now and October 31st. This would indicate that option #3 is what you meant.
We all understand international orders may have other results and schedules. I was not asking for clarification in international shipping.
So which of the three fits the definition of delivery?
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The curious thing is that I am part of a number of crowd funding matters. If I compare Glowforge to any of the rest, @dan has been at least as communicative as any of the rest, and more than most. Most of them I am just taking on faith that they will eventually be completed (including 3 where my shipping information has already been collected), and most communicate much less than Glowforge.
I think most of the major releases have to be reviewed by @staff and lawyers. This update still leaves me optimistic of likely receiving mine on the currently published timeline. It also leaves me confident that if my Glowforge is delayed from that, I will receive even more in compensation AND a unit that is that much better for the delay. It would really be nice to receive mine in time to make stuff for Christmas, but I will be happy even if I don’t get my forge AND filter until January or February.
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That’s a totally fair point. They are much better at communicating than most of the kickstarter campaigns I’ve been a part of. I don’t fault them for delays at all, because I’m sure that more often than not, the delays are in my best interest and beyond their control. Whatever, it is what it is. I suppose they share whatever information they see fit to and that’s their business.
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One question: Any idea when the Design Catalog will be a thing?
Hope this gets answered
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I think I said this in the last post, but: our goal is for everyone to have them in their hands at the end of October (or November, or December, depending on order date & air filter).
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Thanks! That’s awesome!
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True, true. I’m so anxious, but if I tell myself that it will be in one of the last batches, it manages my expectations. 
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So Grand Pooh Bah of all things Glowforgey. 
so a Late October PRO order plays out to November?
we might be moving to a new house, and I would just die if that sucker shows up when I’m trying to get our current house touched up to put on the market. 'cause I doubt a house full of laser cut trinkets is going to do the trick for a quick sale. 
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I dunno. Stage it with some of the boxes @Jules has made, maybe that acrylic/wood piece that someone else made (Dang if I can remember his name). Sign like @PrintToLaser made.
Market it right and you should be good to go. 
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And be sure to prominently display your referral code!
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