We’ve recently announced that we’re switching the “Problems & Support” section of our forum to “Community Support” and our team will no longer be monitoring threads in this section.
It looks like you’re receiving some excellent advice from other community members, so I’ll leave this topic open. If the advice that has been shared doesn’t solve the issue, or if you’d like to connect with our support staff at Glowforge, please email us at support@glowforge.com and we’ll be happy to help!