Firstly, I should tell you how I feel about the recent announcement. Disappointed, not surprised and still looking forward to my awesome machine. With that context out there I would like to give some feedback on the package that you’ve put in place as an incentive for customers to stay with you.
“Your Glowforge will ship with $150 worth of Proofgrade™ materials as a free bonus.
Your preorder will include a $50 gift certificate to the Glowforge design catalog.
You will receive Glowforge Founder status.
Your Glowforge Founder status entitles you to a 10% discount on all catalog and materials purchases.”
Obviously it’s nice to get something for nothing and I don’t want to be the guy whining about not getting enough free stuff so please take my comments as genuine feedback. It feels like international buyers are receiving a lot less here than US buyers. The materials are sweet but I’m guessing import duty may now be higher. The gift certificate and 10% off status may largely be useless given how much it is to import from the US. Also, the decision to make the units in the US is also largely irrelevant to us but that’s beside the point.
I wondered if there could be an option for international buyers to have $200 of materials shipped with the machine. Or possibly swap the whole materials package for a discount? These options may not be financially viable but I always like offer suggestions alongside feedback.