Feeling sad that my wonderful ‘Glowfinger’ is getting, what I consider, to be poor support from it’s manufacturers.
I posted a topic on December 6th, detailing my lack of contact from Support, re a problem with receiving my order for Draftboard. This post can be viewed, though closed, in Problems & Support, entitled ‘Lack of Support - December 6th 2021’.
As I noted in my post, the possibility of delays due to vacations were understandable, but I fail to understand why no information regarding this is neither posted generally, nor communicated to me as a customer, who has paid up front.
To find a notice on their site ‘Order Fulfilled’, when it hasn’t been collected by the carrier, is stretching my understanding of the language too far. How is the order ‘fulfilled’ if it is still on your property ? As a layman, I would assume that ‘fulfilled’ means not only carried out, but completed, ie I have received it, not that you have raised a collection request to your carrier ?
According to my FedEx history for this package, it wasn’t picked up from Glowforge’s distributor in Kentucky till midday, Tuesday December 7th. At no time was I given any warning of possible delays until I created a New Topic on the community pages.
While the FedEx delays have only compounded the original problem of lack of communication (please read carefully my original post), and that the packaging did nothing to prevent damage to one corner of the draftboard, which I am ignoring, having the community posting closed, preventing any open discussion of this problem in general, suggests a ‘head in the sand’ attitude that doesn’t fit well with this company, nor the community.
Regards to all,