Posting in this forum section has opened a support ticket, so they will be along in a day or 5 with a response.
If you want to rant, you’re better off in the regular discussion forum section - I suggest Everything Else. Moving this won’t close the support ticket.
Doesn’t sound like she will care. What I don’t understand is that there are several other forums that would make so much more sense to use as a platform for this conversation.
Seems to be the new trend right now, Support is overwhelmed, so everyone seems to be creating multiple tickets and sending several new emails thinking it will give them the edge to get a response before the person ahead of them with only 6 active support tickets… Must be some good FB advice going around.
Just due to volume of customers, we see more of it, plus the failbook mentality that has slowly migrated over here.
Some owners think “they paid a lot” when in fact they bought an absolute budget product, and the drawback is the company doesn’t have 100 support techs waiting for your call. When the Glowforge was announced, I knew full well how cheap it was compared to other serious products at the time, and jumped on it.
Hello, We have worked to try to provide a solution to your concerns, we are sorry that none of those options are meeting your request. For now we have moved this post to the Everything else section on the forum.