For anyone encountering this, would you mind creating a Support ticket so we can track this and bring it to our software team? Issues like this are much easier for us to investigate when we can collect a few specific details for the added reviews and help.
When you submit the ticket, can you include the following?
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The URL of the design while it’s open in the Glowforge App
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The specific design file(s) where this is happening (or upload the file if possible)
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Roughly when the design last opened or printed normally without this behavior, if you remember
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A screenshot of what you’re seeing in the left-side step boxes (like the one you mentioned)
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Your browser and version (you mentioned Firefox, which is helpful)
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Whether the same design behaves the same way in another browser such as Chrome or Safari
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Whether it happens with all designs or only certain ones (custom designs or catalog designs)
If you’re able to share the design URL and screenshots in the ticket, that gives our team the best chance of reproducing the behavior and identifying potential causes. You can reference any forum posts related to this to help as well. Thank you!