Had my Glowforge since December and it was amazing until I got alignment problems. Support has been great and they sent me a replacement unit in a breeze. Ray 2.0 has arrived.
I forgot how lovely it looked when it was clean. Lol.
I feel ya man. My prints have had alignment problems since I got my glowforge a couple weeks ago. It sucks that you wait so long to get it and now I’ll probably have to end up waiting for a replacement as well. I’m still in talks with support staff but I wait 3 days for every response. Your new glowforge hasn’t given you any alignment problems thus far?
If they think they can resolve it remotely or have you fix something small they will. If not, they will ship one a replacement ASAP.
My replacement unit seems to be working perfectly. I ran a big project to replicate my misalignment and it worked well.