Jules
November 19, 2018, 2:13am
6
When exactly did you order the Basic? There was one brief period where the price of the Basic was higher than the current price of the Basic, and Glowforge offered to refund the difference in store credit at that time for those who qualified when they posted the new pricing.
Continuing the discussion from April 2018 update :
Glowforge Basic, Plus, and Pro Available Now
As of today, US deliveries will arrive in 10 days. If you pre-ordered a unit for delivery in the US and haven’t heard from us that your unit is ready, your email got lost! Contact us at support@glowforge.com .
Note that we have limited inventory, particularly of the Basic models right now, so shipping times may vary. If that happens, our operations systems will immediately update glowforge.com/order with the updated shipping date so that people will know when to expect it before they purchase.
Finally, as a business, we’re constantly adjusting our pricing based on a variety of factors. The Pro pricing is $1,000 less, but we reduced the Pro referral discount by $1,000, so a Pro with your referral link is the same cost now as it was last week.
We were able to lower the price of our Glowforge Basic even more. There are a few Glowforge Basic customers who paid more but have only just received (or are still awaiting) their Basic unit. You do have the double warranty, $150 of materials, $20/month gift certificate, $50 Inventables certificate, $50 catalog certificate, 10% shop discount, and so on. But it still doesn’t quite seem right. If you only just received (or haven’t received) your Basic and paid more than the current Basic price, please email support so we can take care of you. (We’ll be a little swamped this week but will get back to you as soon as possible.)
Not sure if they are still doing that now, but when you contact Support you’ll need the order amount, the date it was purchased and whether you ordered with a filter or not.
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