I don’t even know where to begin!
I was having problems cutting. My cuts and graves were getting progressively worse. I reached out to support and they ended up mailing me a piece and all of a sudden my unit worked perfectly…for about an hour. Now I’m having problems with the system it seems itself. Initially I would turn it on and immediately got the amber light. No clicking from the head no movement no nothing. Just the amber light.
I reached out to support and they sent me a few things to do. None of them worked.
I was able to get my unit as far as turning on clicking and starting a job but it would stop halfway through after about 15 minutes.that lasted 2 cuts. After those two cuts my machine is now stuck focusing and the head on my Glowforge will not move. The head clicks and nothing else.
I haven’t heard from support in 2 days now. I’m so frustrated. I have open orders and my daughter wanted paint kids for her birthday friends. I just don’t know what to do.
The temperature is the same at about 60 degrees.
My wifi is working fine.
Fans and lens’ are clean and fine.
All connections seem to be fine.
I seriously would love for someone to just call me. Or at least email back. I sincerely don’t know what to do
I’m kind of wishing I purchased from another company.