@dan Thanks so much for replying, I was told on another thread that no way in a million years should I ever expect YOU to reply and should stop trying. lol.
My question was basically, Glowforge ONLY works on 2.4 ghz WIFI, why oh dear god whyyyyyy was a lan port not thought of during the design process so we could hard wire directly to the router and have a STEADY fast connection at all times? I’m not the only one that has wifi issues, and I’m not the only one that has wondered WHY there is no LAN port on the GF.
I essentially convinced a friend @warmthofwood to purchase a GF, she got the Pro, and has had non stop issues with it for the past few months that she’s owned it. Support wants her to always send it back in for a refurb unit, but ONLY if she sends hers back first (putting her out of commission and business for the weeks it takes to mail hers out and get the refurb…why can’t they send one and she returns hers so she can keep working???)
While I have your ear and you are replying to the “why is there no LAN port/usb port/any ports”
Support: with a 72 hour turnaround time for asking questions has got to be the most infuriating thing I’ve ever had to deal with since owning this machine. Don’t get me wrong, I SOOOO love this machine and everything I’ve learned from it. But, what I’ve learned most of all… pray you don’t need support. Google everything you can, try everything you can because if you can’t figure it out on your own support will wait 3 days to tell you “whoops, this is an engineering issue” you need to mail it back and be out of business for at least a few weeks" @warmthofwood called me after that convo and I told her to swap out the silly black cable (that she was smart enough to order extras of months ago) and she was back up and running.
That got her up and running again!!! Didn’t have to send the machine back to get a refurb. But, then today, HER ROUTER decided to not work with glowforge again and she had to go purchase another router. So, again, we are back to the WHY IS THERE NO LAN PORT question
Sorry for the wall of text and the extraneous questions and info, but @dan the man, c’mon, us little people keep your money flowing, but we keep getting put out of business for weeks at a time. argh. /rant. @warmthofwood, keep on keepin on. I’m sorry I convinced you to spend $6,000 and its been a headache since day one. Maybe @dan can take a look at your logs, override the need for you to send in your unit while a new one is being sent in good faith.