I didnt even notice the reply until just now. Support usually doesnt reply for a few days. I had to get my ISP to send me a new router as it stopped broadcasting 2.4ghz. So, I had to use my cell phone hotspot for a few days until the new router showed up. It would have been SUPER AWESOME to have been able to use the 5ghz channel, or DIRECTLY PLUG IN A LAN CABLE. RJ45 jacks must be expensive. I dunno. Nothing was done by glowforge to fix my issue, there was nothing you guys could do. I had to bypass the limitations that were sold to me at a premium. Again, @dan, I ask AGAIN…seriously man. “the most funded item in kickstarter history” and we can’t get a jack to hardwire in to? You got your millions. I’m using your tool for my small business. You chosing to not include industry standard items costs MANY small business owners days upon days or weeks or missed revenue…to save you a dollar? HMMMMMMMMM. (I’m a little bitter right now, I apologize) But they are serious questions.