Better burning ourselves out than burning out your power supplies. 
Me too. I’m so very sorry.
Yes. When someone cancels, everyone else moves one step forward.
For the curious, so far today, one half of one percent of preorders have canceled.
I am so sorry. I don’t fault you for being annoyed with us, or worse.
We sat down with a clean sheet to figure out the best schedule to deliver a quality product. You may get your machine sooner, but I don’t want to set false hopes - december (pre-oct 25) or march are the right dates to plan for.
Yes, we will use the date of your original order if you upgrade.[quote=“npgraphicdesign, post:166, topic:1908”]
I’m disappointed with Dan’s curt response.
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I apologize for it coming off that way. I was trying to be direct and it came out curt. I’m sorry. I want to be clear about what we will share and what we won’t, and unfortunately, our work list is sensitive enough that we’re not comfortable disclosing it.
I’m truly sorry to have to make you wait even longer.[quote=“KitCameo, post:177, topic:1908”]
I was desperately counting on using the Glowforge to make up that monetary loss this year. I have no idea what I’m going to do now.
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Oh no, @KitCameo. I’m so terribly sorry. If a refund would help, please let us know and we’ll get that processed for you right away. It breaks our heart that we let you down.
Believe me, we didn’t make those decisions lightly. But we thought this through very carefully before making these decisions. You can read our investors thoughts in this article.
Yes, I’m involved - and as you probably guessed from @jkopel’s posts, one of the things we considered is making sure someone got a beta early on that would post about it (often) here. There will be more.
There’s a point at which you go from trying to hit your date to trying to figure out the backup plan; that point was roughly last week. Part of moving from China to the US was to reduce the shipping latency, as you said.
I know that some people would prefer a full “look over our shoulder” accounting where we share daily or weekly technical and production updates. If that’s what you need to feel comfortable with your pre-order, I understand, and we’ll get you a refund as soon as possible. If you’re willing to stick with us while we finish production, with the same level of communications we’ve given you to date, then we’ll work our hardest to make your Glowforge amazing.
You do, and I am truly sorry. You have every right to be bummed. I am so very sorry I let you, and everyone here, down.
You can cancel here. Thank you so much for supporting us this far, and I am so very sorry we let you down.
Refunds were a frustrating process because of email changes, so we built a page to automate it and make sure we processed them quickly. Full instructions are here.
I will inquire on your behalf.