Well, hereās the thing: everything isnāt cool. Every week we find a new problem, from annoying to terrifying.
Then every week we fix the previous weekās problem.
Itās an all-consuming rollercoaster, the details of which span everything from the ergonomics of the packing foam when you unbox your Glowforge to the firmware updater.
So cool? Definitely not the word I would choose.
Weāre in the long, slow slog right now of finishing things, retesting them, and then āfinishingā some more. Weāre taking subsystems that have been working for months and getting them polished together, then breaking them, then fixing them. Weāre getting 3rd party tests back and revising our designs to get through them. Personally Iām rolling up my sleeves and spending hours each day reviewing specs, test results, factory reports, purchasing information, and other minutia because at this point itās the best way I can help move the ball forward. (Iām visiting family this weekend but snuck away for a few hours to do more of that, and reply to this thread). Itās the two-steps-forward-one-step-back stage, and itās brutally hard on everyone at the company.
The bottom line is that I have to optimize for something. I could optimize for the journey, or for the destination. You know how Iāve made that call. I may be incorrect, and I worry about that every day. If Iām wrong it nullifies the incredible hard work that my team puts in for you, every day. You may also be right that Iām missing some terribly obvious way I could make everyone in the forums happy without delaying the product, tipping off our competitors, and unleashing a torrent of support inquiries that weāll have to focus on instead of working towards launch.
From the information I have, I donāt see it, though.
Weāll get your Glowforges built, wonderfully, the most quickly we can by keeping our focus on the goal.
That said, Iāll step back a bit, talk to everyone on the team, and see if thereās some information we can write up and share. I hear you loud and clear. I donāt know if we can meet your needs without risking everyoneās product to do so, but Iāll do my best either way.