I wanted to make this it’s own post as I am incredibly frustrated by @dan (IMHO) misleading definition of shipping. According to the banner at the top, Glowforge is shipping “Day 9” for Basic and “Day 1” for pro. Yet shipping doesn’t mean your unit is out the door, no it means they have sent an email to you to collect your mailing address. To put this into perspective, by Dan’s definition, Glowforge has been “Shipping” since day 1, since they have been collecting mailing addresses.
I understand that now is different since some orders are being fulfilled, but let’s take a closer look at that…
According to the handy dandy google sheet, no one past “Day 2” has received their basic unit. If I had to guess, the difference between “Day 2” of Basic should be in the range of at least a thousand or so machines.
It’s time that @dan and company start being open and honest with us. No more half truths, misleading statements, apologies and offers for refunds. Just be honest… Where are you actually at on shipping and will everyone have their units, in their hands by end of Oct for the first 30 day customers?