Grrr....app keeps locking up


#1

It’s me right? I’m doing something wrong?

I’m trying to set up multiple engravings and having to set each one on the backs of an already engraved set of items. Everytime I get them set…something goes wrong. It locks up or it won’t finish the “prep”…once it gave me an error.

IS there a hickup going on? Do I have intermittent internet connection or am I just slow today?

Lol.


#2

It kinda sounds like WiFi issues to me. If I were you I would follow the advice given by Glowforge staff in a recent similar posting (I’ve pasted it below). If that doesn’t help, you might want to post your issue in Problems & Support.


I’m so sorry for the trouble.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  1. Turn off the computer, phone, or tablet that you’re using
  2. Turn off your Glowforge
  3. Unplug your modem
  4. Unplug your Wi-Fi access point
  5. Wait one minute, then plug everything back in and turn them back on

If that doesn’t work, we have two more suggestions that often make a big difference:

  1. Improve the signal path between your Glowforge and your Wi-Fi access point
    Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
  • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
  • Relocate your Wi-Fi access point closer to your Glowforge
  • Move your Glowforge closer to your Wi-Fi access point
  • Install a Wi-Fi range extender closer to your Glowforge
  • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
  1. Reduce electronic and Wi-Fi interference
    If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

I hope this helps. Please let us know if you’re still having trouble.