How can I buy a new Glowforge with my referral credit?

This seems like a simple thing, but I can’t seem to figure out how to buy a new Glowforge using my referral credit. I don’t see anything about this in the FAQ or when I search the forums, so I’m guessing I’m just brainfarting, missing something obvious, or thinking about it the wrong way. The only options I see for payment are “Credit Card”, “PayPal”, or “Monthly Payments”, and when I try any of them, I’m prompted to pay full price (ie. no discount or credit seems to be applied). I’ve tried contacting Glowforge support (, but perhaps they are backlogged or my help requests aren’t getting to them. I’ve written them twice in the last few days. Anyone here know how?

I think chat is available now. Click on shop and see if you don’t get the chat option.

Are you trying to use your own code to buy a second machine? If so, I don’t believe they allow it. Obviously you want to wait for the official word from GF, but just wanted to give you a heads up.

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Chat started: 2019-08-03 01:48 AM UTC
(01:48:50 AM) Pseudothink: How can I buy a new Glowforge printer using some of my accumulated referral credit?
(01:49:52 AM) *** Josh C joined the chat ***
(01:51:08 AM) Josh C: Hi Pseudothink, you will need to write into to request this. We will have to manually apply this for your order.
(01:51:34 AM) Pseudothink: Gotcha, ok, thanks. I’ve done that but haven’t heard from them since I wrote on Tuesday. Just need to give more time?
(01:53:38 AM) Josh C: Yes, I will link this chat to your correspondence from Tuesday and Thursday.
(01:53:50 AM) Pseudothink: Thanks!
(01:54:04 AM) Josh C: You’re welcome, Pseudothink.

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Thanks! I tried the chat option, Josh C was able to answer my question (see above).

I’m not trying to do that, but thanks for thinking of it and letting me know!


Oh good, I was really hoping you weren’t going to be disappointed!

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