HI @jbmanning5. I just sent a response to your original Community thread opened, and email ticket regarding this issue in the thread below:
https://community.glowforge.com/t/need-help-laser-head-not-focusing-automatically/96153/6
To avoid any potential confusion or miscommunications that can result in delays, I am going to close this thread, and continue any troubleshooting through there. Thank you!