I have been using the glowforge for alittle over a year. Had glitches from time to time that support has helped me out with. The latest problem started immediately after glowforge updated their software. I have never had problems centering my image on camera/screen and it printing exactly where I placed it. I have read that there were some past issues some were user some were software. Since this last update though I have not gotten a single image to print were I place it and have to burn one to several trials to figure out the image offset needed. Is anyone else experiencing this or is there a fix? thank you