It really takes great effort to not automatically go “Something’s wrong. It missed a spot.” Meanwhile it’s thinking “Hush now. I got this.”
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Well… except when it actually does skip a spot, and you have to go back and run part of the job again. Then it’s thinking “derp.”
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Wait. Is that a thing? Have you seen that?
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yes. And I know at least one other person has too.
*my occurrence was reported via email, but I never heard anything beyond “Thanks, we’ll look into it”, and it did not happen again the next time I tried that particular file.
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REALLY. And then the same file worked fine subsequently? Man, I wish they would have gotten back to you about that. Even if it’s just “We’re sorry you had the issue. We identified and resolved the cause.” I mean, that’s called “a resolution.” Part of that is notifying the requestor that something has happened. Another part is notifying the requestor with some frequency when it’s still in-progress. Leaving things up in the air is simply rude.
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If we haven’t answered you on it, by all means ask after it.