Three weeks ago I received my first order from Johnson Plastics. I ordered from both Glowforge and Johnson at the same time. (I was able to cash in some vacation time and spent it on myself). Both shipments arrived within a day of each other and were complete.
Last week I noticed that I had gotten two sheets of the same colors from the Saddle collection. I took a photo of the duplicate along with my invoice and emailed them to Johnson’s customer support. Within an hour I had gotten a credit for the mistake and a confirmation of a new shipment! This was for a piece worth $2.95. I am very impressed with their customer service.