Laser won't fire - the head moves like normal

[eflyguy]

Here’s what support will most likely ask for:

Laser - Not Firing

Hello @christopher3, thank you for reaching out to us. I’m sorry to hear you’re having trouble with your Glowforge laser. If your Printer Head is moving but you aren’t seeing the laser marking your material, there are two likely causes: The mirror in the Printer Head is not installed correctly and may have been damaged. The print power has been set to the lowest possible setting. First, please inspect the mirror in the Printer Head Follow these instructions to access the Printer Head mirr…