Are you in Canada? The only problem is the units are not in Seattle, they are being manufactured somewhere else. (And we don’t know where that is, just that it is somewhere in the US.)
I think some other Canadians are making arrangements to set up a delivery to a US address and then driving down to get it - you might want to look into doing something like that if it makes sense financially.
Got any friends across the border? That would be the best way to handle it. You would just give that shipping address to Glowforge when you get the email asking for the address to ship to. Or set up a PO box here. (I’m not sure how it would work, but it might be something you could do proactively.)
I have family in Washington, I think I could have it sent there. I’ve already paid international shipping, would sending to Washington change the shipping price?
I’ve just realized Washington is a funny word.
Thanks for the reply.
I think you will be able to work that out when they send the email. (They’ll probably refund it if there is a significant difference and you decide not to have it shipped internationally, but that is something you would need to ask when it happens. Doubt they’ve worked out all of those details yet.)
When my friends ask “When are you getting your Glowforge thingy?” I always say “Its slated to ship in December, and I stay sane by assuming that means 12/31/16 at 11:59pm”
When your unit is ready for delivery, we will confirm your shipping location. If you change countries, we’ll refund (or charge) the difference. We haven’t announced which shipper we will use yet.
Thanks for that bit of info Dan. Still burning that midnight oil, eh?
May I make a suggestion/request? Please don’t use UPS for the Canuck shipments if at all possible. They’re brokerage fees are scales of magnitude higher than the competition. Your customers north of the border will thank you.
A kind forum user linked me to the Canadian thread. Really good stuff in there, lots of answers and even more questions. Trying to wrap my head around it is a bit of logic puzzle, I look forward to getting a little time to think it out.
For international shipping, you’d be hard pressed to find something better than DHL. I used to work for an engineering firm which shipped sensitive seismological equipment. They used DHL consistently, and barely had any issues. There was one occasion (over the course of 10 years or so) where an instrument was damaged in shipping, and their customer service was fantastic: although it was an accident that it was damaged, they refunded the cost of the entire instrument, shipping, and gave the company future shipping credit.
To add to that, USPS seems to be the easiest for me as a Canadian that gets stuff through the mail quite frequently. They hand over to Canada Post. The tracking still works and (in the case of small stuff) it just gets put in my community mailbox.
As far as I understand as soon as a USPS tracking number is generated with a destination in Canada it also generates on on the Canada Post side. Must not be set up that way on the Canada Post side!