Lightning Strikes Twice

[jbmanning5]

Found it:

Camera Alignment

We ran the numbers to see if repeat-delivery-problems were a statistical anomaly (or if, for example, some people have rough UPS handlers). What we found was that unfortunately, given a fully random distribution of errors, at the volumes we’re now shipping at, it’s more likely than not that some unlucky folks have multiple problems. Right now our models predict folks who have two consecutive broken units… pretty soon we’ll see the first person suffering three.