Hey everyone. I got my Glowforge email in late July. It shows up, I’m excited, but I start having problems immediately. Calibration is taking a long time, and before it finishes some electronic component starts burning and smoking. Contact support, I have to send it back and I receive a new one in the process. Really annoying, but fine. Clearly something went wrong.
Fast forwad to a few days ago. Glowforge #2 started showing a yellow button during the calibration process. Try resetting the laser, the wifi, and even going through set up. Nothing. After contacting support, Dan emails me last night, saying I’ve hit a hardware problem and I need to return Glowforge#2. Once again they’re going to ship me a new one. This time there’s no clear indicator something is going wrong besides the yellow light. It’s like the laser is haunted. It hasn’t been moved in 4-5 weeks, and the usage has been light overall in that span.
So within 10 weeks I’ve hit two major hardware problems and will be receiving a third Glowforge. I’m admittedly pretty pissed. Support has been responsive and understanding, but come on. Wasn’t the point of all these delays to ensure we were getting a quality product that would be high quality and robust?
Is anyone else hitting these sort of problems? Dan said I’m just the unlucky guy who gets hit by lightning twice, but I wanted to see if that’s actually the case. Has anyone else had to return their Glowforge once, let alone multiple times?