My GlowForge Pro arrived today. Two of the four handles were missing from the box, but the box was in otherwise good condition. I had no problems following the setup instructions. The only annoying part was that the vent hose clip was not the same style as referenced in the instructions and it didn’t want to cooperate when trying to attach it. The machine powered up and I printed the ruler without any issues. I did submit one support request because the web app shows that someone at glowforge.com owns my machine and that I am just a user (and I can’t name the machine, which I’m guessing is related).
For the curious, I received my email on 9/26 and the Proofgrade materials on 10/6, then UPS notified me yesterday morning of the impending delivery of the main unit today. (Side note: Being vegan, I was a bit dismayed at the inclusion of leather samples…)