Looks like their server is having issues. Hopefully it will be back soon!
When you say you “cut them out” how did you get the cuts to outline around the font exactly? I love what you are doing here, I just can’t figure out how to make the cut different than where is engraved. Thanks
I used the outline feature in Glowforge Premium to make the cut lines.
If don’t have Premium but are using Illustrator:
select your text
then Create Outlines
then under Pathfinder>>Unite path
then under Object>>Path>>Offset path