My machine is 1-day old and since it was first powered on has been blurry. I have cleaned the lid camera multiple times, run the calibration, and cleaned the lens again. I get a warning that the camera can’t detect the material being used. My lens doesn’t move/twist to adjust focus.
Should I run calibration multiple times?
I was speaking with chat support on Wednesday and they were supposed to escalate the issue but I haven’t received an update yet.
I’m so sorry about the trouble. Unfortunately, it looks like your unit is experiencing an issue that we won’t be able to fix remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ve followed up via email to sort out the details. I’m so sorry about the bad news.