November 2025 Update Discussion Thread

[evermorian]

@evansd2

I use an extension to make my interface beep when it needs my attention.

Apologies for the tangent, but is this working again? There were some UI modifications quite awhile ago that broke the beep mod. There was some discussion of updating it to get it working again, but I never saw that reach a resolution. I was going to try to fix it myself, but it hasn’t made it to the top of my priority stack yet. having just done a run of holiday cards, I definitely miss it.

[evansd2]

@evermorian

but is this working again

I submitted an updated version to @chris1 a while back, he’s been busy and hasn’t approved the update.

I’m not at home or I’d just give you my working version until Chris approves it (or requests changes to my update).

I’ll ping you later this week and set you up. (Tell me if I forget lol)

[chris1]

Oh yeah. Thanks for the reminder. I’ve only been sitting on it for 9 months… I’ll make another attempt tonight.

[jamesdhatch]

@shop

so there’s a calculation of value of bad vibes/reviews from existing customers vs acquisition cost of new customers.

I haven’t ever seen evidence that ever factored into their decisions. They have a sticky product - once you’ve got a fair number of designs loaded or you use their premium tools to create designs in the app, it’s extremely difficult for a non-technical user to switch platforms.

[jamesdhatch]

@shop

mine is it gets less and less likely i’ll buy another GF when the time comes.

I already decided not to buy a replacement from GF. I’ve got two (one working, one for parts) but I’ve already purchased a different machine. All of my designs are on my computer so I don’t care about the rest of the GF ecosystem. But we’re not the target market so it won’t matter to them until that market turns on them and @evansd2 is right - inertia.

[jamesdhatch]

@Brandon.B

For next steps, please create a ticket by reaching out directly to support@glowforge.com (if you have not already done so).

What will be the result? Just a “No Premium, no Snapmarks” or are you grandfathering current Snapmark users?

[henry]

And the answer is (drum roll please)

“No Premium, no Snapmarks”

Here is the reply from my inquiry to support on my (formerly) snap mark enabled first day machine:

“Thank you for reaching out regarding the Snapmark feature on your Glowforge Pro. I understand your concern about the Snapmark feature being disabled on your machine, especially after being informed that it would remain enabled for the life of the machine.

Snapmark was initially a beta feature and was not guaranteed to be a permanent feature on all machines. With the recent updates and the rollout of new features, Snapmark is now part of the Glowforge Premium subscription. This change means that Snapmark is no longer available by default on machines that do not have an active Glowforge Premium subscription.

If you are interested in continuing to use Snapmark, you might consider subscribing to Glowforge Premium, which offers a range of additional features and benefits, including the Snapmark tool.

Best Regards,
Ray N
Glowforge Customer Care
+1-888-8GLOWFORGE “

As a side note, how do you even dial the phone listed above?

[shop]

@henry

+1-888-8GLOWFORGE “

As a side note, how do you even dial the phone listed above?

well that sucks. and that’s an old-school way of making a number memorable. use the letters under the numbers on your dialpad. but it’s a pretty lame one since it’s 14 characters instead of 10.

1-888-845-6936 (the rest of the letters are superfluous).

[evansd2]

See this post. Tired of crossposting.

Snapmark Jigs

Actually I did some digging and pulled up this from @dan back in 2018: And that it: They told us they might do this (in Sep 2018) and why ( in May 2019). We may not like it but we were warned.