I’ll drop this here too.
FYI. Anyone in the community can flag posts. Enough flags gets it bumped to company moderators.
Your cut lines are really thick – make sure the lens isn’t upside-down in the head. There should be a little arrow on the housing that points up into the head.
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I’m so sorry for the delay in our response. Thank you for helping Marc go through this troubleshooting. Based on the results of our investigation, your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.