One Side of Laser Arm Didn't Move

[Jules]

Here it is…

Resolved: What has happened, this is off the rails!

Thanks for reaching out. I’m sorry for the scare! Is it possible something in your Glowforge blocked your laser arm from moving? Please check around the rails for any obstructions. If there aren’t any, could you please do the following for me? Turn off your Glowforge Try gently sliding the laser arm towards you a bit, perhaps moving one side, then the other. Whether or not that works, continue to the next step. Placing one hand in front and one in back, gently lift up the laser arm on the rig…