Thanks for asking! If your Glowforge isn’t working on arrival, we’ll replace it immediately including shipping. If there is an authorized warranty claim after delivery, Glowforge will provide a Return Material Authorization label that must be placed inside the box. International Customers are responsible for the cost of shipping an authorized warranty return to Glowforge and for prepayment of return shipping.
For more details, you can read the warranty in full at glowforge.com/warranty.