Paper will not cut, I get the height error message. I have already emailed GF support and after a few days got fairly generic message about the crumb.tray.
“You can print on objects up to 2” thick by removing the crumb tray. However, your Glowforge can’t focus too far down, so you may need to put something laser-compatible underneath your material to lift it up. Raise it until the top surface of your material is between 1.5" and 2" high, measured from the metal plate on the bottom."
Is not the crumb tray at 1.5" already?
As you can see I am printing with the crumb tray inserted. I almost always get the error message when printing paper. The workaround is I put a small piece of cardboard on top of the paper and use that as the focus point. Anytime I cut paper I have this issue.
Why is my GF not allowing me to cut paper?