I’m not sure but they definitely offered it to me at 50% off in 2 or 3 email responses. They also provided a website to a preferred Glowforge repair vendor (Wiregrass) who wants me to ship the unit to them. That’s not an option. Why offer a repair service if it’s my WiFi? Because they know that it is not my WiFi and the amount of jobs I have is well below regular usage.
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I am sorry you are still having issues. The life of the Glowforge is not really related to the amount of jobs, and it is hard to know what the “regular” usage is since users aren’t privy to that data. You (and I) do no know this type of information.
I know you don’t want to hear this, but wifi can be subject to interference from new devices, router updates and even neighbor’s new devices. Glowforge needs a stable connection. This is different than a strong signal. There have been reported cases here in the forum of device interference causing strange connectivity.
Try turning off your home wifi, press and hold the print button until it flashes teal and then go through the setup process using your phone to connect.
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After 3+ days, it seems pretty clear that;
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nobody following this forum has experienced your issue (or is willing to speak up), and
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you are clearly upset about your situation (which is understandably annoying!) to the point that you are lashing out at the very people you asked for help.
Not sure what you expect from us at this point…
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I didn’t lash out. I’m not sure if you read all of the comments but I simply gave the same energy to someone who made baseless accusations & assumptions. I won’t be bullied, tuck my tail, hide in the corner & shut up while someone is antagonizing me just because that person is “helping” me. I’m not that person.
I will try your solution of turning off my WiFi and try to connect to via my phone. That is a very different approach. Neither Glowforge nor the internet has advised to turn off my WiFi while trying to connect via my phone. Thanks!
It is really odd that Glowforge would offer a refurbished unit even though I have the same WiFi which won’t change if I get a refurbished unit. Wouldn’t I have the same issue if it is truly my WiFi? The math ain’t mathing is all I’m saying.
I truly understand that maybe no one in this forum has experienced my issue then reply with pleasantries not rebuttals when I say that I have tried that and expecting a full step by step when my initial comment was clear and my last sentence was a plea for something other than the usual unplug, turn on, connect.
Again, thanks for your solution. I will give it a shot.
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I tried your solution and it didn’t work. It didn’t list my hotspot. Someone in a different thread said that he has to always select his hotspot through his laptop instead of directly through his phone. I will give that a try tomorrow if the new modem I’m receiving doesn’t work. According to my ISP, I don’t have any stability or latency issues but they are sending a new modem as a service to be delivered tomorrow…..we shall see. Thanks for explaining that strength doesn’t = performance which triggered a different discussion with my ISP.
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As you said: Reading is fundamental.
They cover how to isolate not being able to find your hotspot wifi in the help page I linked long ago.
As for strength not equaling performance neither does proximity. Modern routers shape their beams and it may be that placing your router on top of your machine is suboptimal. Unlikely but possible. I didn’t bother to point it out earlier because you didn’t seem to be in a listening mood.
Nobody’s trying to bully you, you just aren’t on reddit or the wide internet. The culture here is not one where you need to come in knives out — in fact doing so will lead to this kind of meta discussion every time. Adjusting your approach will get better results.
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Your response is exactly the sort of thing that I’m referring to. It’s just not the tone of this place. Stick around and you might see what I mean and it might appeal to you. I’m sure you have a lot to contribute.
Good luck with your issue. I suspect you’ll end up having to ship your unit, you seem smart enough about technical matters to have done all the things you can on your end.
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Here are the forum rules fyi. FAQ - Glowforge Owners Forum
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