I’m glad to hear that the alignment worked well while using the Beta Pro Passthrough feature! I’m sorry that it didn’t cut through the material. Unfortunately there isn’t an option to automatically re-cut along the paths in your design. In order to gather feedback about this for our team, we’ve started a thread on the community form for our beta participants to share information when they run into trouble.
Regarding your unit not cutting through during your print, there are several things that need to be checked if the laser doesn’t cleanly cut through the material. I’ve included several links that will take you to reference instructions and photos. Please turn off your Glowforge and check the following:
- The crumb tray is clean and properly installed
- The material is perfectly flat on the crumb tray
- All optical components are clean and undamaged
- Design is set to “Cut”
Once all these things have been checked, please perform the following test print.
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Print the Gift of Good Measure on Proofgrade material, using Proofgrade settings.
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When the print finishes, leave the lid closed and wait until the fans stop and the picture updates.
Check the completed print:
- If the Gift of Good Measure fails to cut through, take a photo of the front and back of the print and attach these photos to your reply.
- If the Gift of Good Measure cuts successfully, please try another print of the design you experienced the issue with, and let us know the results.
Please let us know how it goes!