I was having issues printing (first time with this printer but not first time with glowforge) and the cuts were too small. I printed a “gift of good measure” and found that 10mm on the ruler on the print was only about 4.7mm actually.
I’ve not run the calibration test yet (no proof-grade material left) but that seems like a large error. Can someone advise please
You’ve opened a support ticket by posting here, so they’ll probably want to see some photos. I’m wondering if you might have accidentally resized the Gift of Good Measure when you were moving it on the screen – that’s happened to me before. You can reset the design (click on the 3 dots in the top menu bar, then on “design details”) to make sure. I’d recommend doing that, and then re-printing it, and taking a screenshot of the finished cut that includes the rulers on the app screen for comparison.
ok, no I wont. I can open ANY file on the app page, except the gift of good measure. It will not import. I can make this happen with other designs. If I select the design and press delete to get it off the left hand menu, I can’t reopen it. I’m sure this has never happened before. That’s the only way I know to clear designs
The user interface autosaves the last condition of the file. If you deleted it - then it’s gone.
Better to hit the “Home"button” or just drag the design out of the way out of the work area.
See @geek2nurse’s response above to reset the design.
Okay, so you have an export issue, then, not a Glowforge issue. I’m not an F360 expert, but someone will come along who can help you with that. Meanwhile I can move this over to “Everything Else” for you so the community can chime in, and Support can go on to the next ticket.