Hi @msc31469,
Thanks for your reply. I just took a look at the logs from your Glowforge, and extracted some data from the last few days of use in order to investigate your connectivity trouble. In these logs we have a record of the average signal strength the Glowforge is capturing from the network it’s connected to.
On average, this signal strength has been low over the last week, with average strength at around -91dBm as of yesterday. For more context, on networks with very good signal strength, this will often run closer to -30dBm. A signal strength at -70dBm or lower would be very difficult to stay connected to.
Using a WIFI extender might help, but you might also need to reach out to your internet service provider for assistance. If you contact them, ask if they’re able to run any diagnostics to measure the performance of your 2.4GHz frequency band. Please explain that you’re having trouble with the connection of one device that only uses 2.4GHz, and our technicians were able to verify successful connections and no dropped packets, but low signal strength (around -91dBm).
Please let us know if you have any questions. Thank you!