I’m so sorry you ran into trouble. I extracted the logs from your Glowforge to investigate your report, and it looks like your printer head may be loose or otherwise disconnected. Could I please have you do the following for me?
- Turn off your Glowforge.
- Holding only the finished black surfaces, grasp the printer head as shown. Pull gently up and back to disengage the magnets and remove the head.
- There is a small tab in the center of the wire ribbon. Push down fully on the tab to release it, and gently pull the wire ribbon plug from the printer head.
- Take a clear photo of the gold pins inside the printer head where you just unplugged the wire ribbon. It should look like this.
- Pick up the printer head and wire ribbon. Make sure the tab on the wire ribbon is facing up. Slide the ribbon back into the head until it clicks.
- As shown, lower the printer head over the metal plate so that it rests next to the two round posts. Then push it gently away from you – you’ll feel a “click” as magnets pull the printer head until it sits snugly atop the metal plate.
- Turn your Glowforge back on.
- If you’re still having trouble printing after following these steps, please reply with the photo of the gold pins from step 4.
Thank you in advance.