Thanks for the help in this thread, everyone. I’m glad that helped.
The maximum printable area on your Glowforge is 11 x 19.5”, and it’s reduced somewhat when the laser operates at high speed, as it can take space for the laser to decelerate (as others have mentioned). If you believe your printable area has changed, could you please do the following to help us investigate further?
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Create a file including a rectangle with a stroke and no fill that’s 10.5" by 19". (If you’d like instructions on how to do that, just let us know.)
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Place Proofgrade Draftboard in the center of the bed.
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Upload your file, and center it over the Proofgrade Draftboard.
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Take a screenshot of the workspace to show us the placement of the rectangle. Make sure to include the rulers in your screenshot and show as much of the bed as possible.
- Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
- Windows: Click on the Start Menu and search for the Snipping Tool. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.
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Send us the screenshot and we’ll investigate.