So I recently got Snapmarks and just tried a couple of things. I printed the pencil jig with no problem. However, when trying to do the engrave on the pencils, the print was way off - like inches. Also, the printer head slammed into the railing in the upper left position and made a terrible sound. I have had no problem printing other things after this happened. No problem with centering, focusing and printing. I tried using Snapmark again, and once again the head tried to go beyond its home position and the “snapping” of the artwork did not happen after the scan occurred. I did not get an error message regarding Snapmarks. The head “homes” properly when not trying to use Snapmarks. Any suggestions?