Oooh, sorry Jess, I don’t provide phone support. (My phone would be ringing non-stop, and I don’t actually work for Glowforge.) 
Tell you what, if it just one file that is doing this, why don’t you upload the file here so people can take a look at it. Sounds like your other files worked fine, did you try going back to one of those to test it to see if it still worked?
No I didn’t think you did but its easier for me to explain it over the phone that’s all Thanks though!!
No problem. 
Did you need help with uploading the file here? You can drag and drop it into an open post on it’s own line and it will upload.
Thanks who can I call to ask questions, through glowforge?
Nope. GF does not offer phone support 
You have to either email them or post it here in Problems & Support.
If you post it lots of folks will generally weigh in help find the answer - often before GF Support can (& when they can’t because it involves non-PG materials or settings).
Thanks everyone found out it was the internet speed yesterday!!! Back up and running Thanks for all the Help your Awsome!!
I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!