Thank you!
It sounds like you’ve already seen our cut through troubleshooting guide since you mentioned everything was flat and the crumb tray was clear.
Once you’ve inspected and cleaned everything, please try another print. We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Please print the Gift of Good Measure on that Proofgrade Draftboard and let me know the result. If it doesn’t print well, please let me know the date and time of your print and send photos of the front and back of the print.
Same issue for me, though on the cherry hardwood.
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.
Same issue for me, though on the cherry hardwood.
@aproptart We try to keep to one topic per post in the Problems and Support section. Can you create a new post with this question if you’re still having trouble after going through the cut through troubleshooting guide?