Hi. I just received a very ambitious order of proofgrade material in anticipation of the arrival of my glowforge.
On first inspection, I notice that quite a few boards are quiet twisted. I know how essential it is that the material be flat, and I am prepared with a hand full of magnets. But a few of these boards are going to be a challenge to keep flat. A couple of questions here:
- what is the guarantee or warrantee on the proofgrade sheets?
- is there a way to store the sheets to prevent further warping? I’m planning to store them flat in drawers.
- what happens if there is a problem during a print? For example, let’s say I am cutting a project from the catalog that is single use and the cut does not go all the way through? Is there a reimbursement both for the file and for the sheet of proofgrade so you can try again?