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I totally agree, the black cable should be in the shop.
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While a lot of people call it a “hobby” laser, I think this is a gross misrepresentation. While it may not be intended for a machine-room floor that runs 24/7, it is certainly not a flimsy plastic item like a cricut. Marketing toward the hobby and maker market is not the same as a hobby/lightweight device.
Now for the meat:
- Assuming your issue is the black cable…
Let’s make sure.
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With it powered on, does opening the lid make the web-based UI change status to “lid open”? And does closing the lid immediately change status to focusing, scanning, or something else? If so, then it isn’t the wifi because it has connectivity.
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Power off. Gently move the head to the front-left. With the lid open, power it on. As soon as the focusing clicks start and the UI reports “lid open”, close the lid. Wait a minute. Does the arm move? After another few minutes, the head might move near the camera. But then it stops with “stuck on focusing”. If you see this, then support will likely tell you that it is the black cable. (I’m not support, so I can’t make that diagnostic call.)
Assuming it is the black cable, Support is really slow at responding. I wrote up what worked for me as a workaround at: Black Cable Hack for Voiding Warranty