Feel free to start a new thread. Just was reading thought posts and it seems that @cher8754 has hijacked many threads recently, didn’t notice this was in P&S.
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Dave, I have only commented about the warranty issue on two threads other than my own.
I am so sorry your Glowforge arrived like that!
I see that you emailed us about this as well and we are working on it there. I’ll be closing this thread out as it is a Problem and Support thread. However, you’re welcome to open a new thread in the “Everything Else” to continue the discussion. Also, please feel free to send an email to support@glowforge.com.
Happy Holidays!